Lab Learning: Day 18

Today we continued refining the model. We had a big syndication session, Where our stakeholders came with guns firing. I saw it as a result of a poorly planned syndication. Its true that we did not plan with the 6Ps (Purpose, Picture, Profit, Part, Plan, Program)in mind, but our facilitator pointed out that they were coming based on what they heard the day before, and they are following the phases of negative change I..e. SARAH (shock, anger, rejection, acceptance, hope). Looking back at the response, I realise that they experienced that. The blazing guns were nothing more than shock and anger that later turned to rejection (they said so, "you can do what ever you like, just dont touch us") but later, they cooled down and left with a positive air. At shock and rejection, we cannot fight them tit for tat, but we need to let them ventilate and release all the tension in their minds. After that, having gotten everything off their chest, then they would be receptive to discussion. That was one real lesson, if you asked me.