Lab Learning: Day 14

Lab wise, there isn't anything that I can post as I was away interviewing a TNB customer.
It was interesting that the 2nd most important aspect to the customer was the ability to compare our service to another service provider.
This tells me that of need to outdo the customer service of maxis or TM, coz that's what they compare our service to. It also tells me that until we benchmark our service to others, it will be tough to get very excited customers.
What a revelation.