Lab Learning: Day 1

Here is the learning from the first day: This is what I learnt today from Lab approach. 1. The lab is a useful way to build a new culture for TNB, but to do so, we need to continue with holding labs until we reach a critical mass to change culture. 2. Working in the lab forces you to change the way you work, and if enough people were to experience this, naturally TNB’s culture would change. 3. The principle behind the lab as the enabler of change: Q relations lead to Q conversation lead to Q collective thinking lead to Q plans lead to Q results. Thru labs, we build the Q relationships and enable the Q conversations. 4. Prior to setting up the lab, we conducted participant and facilitator profiling using the Myers brigg questionnaire. This is to help us understand/ predict the behavior of the participants. 5. To help with the behavior change, each facilitator has a role to play. One will challenge the team to raise the bar – push for radical solutions – while another will talent spot 6. To ensure learning, we end the day with agenda for tomorrow, and begin every morning with time for reflection. 7. The sponsors had a one to one with the facilitator to learn their role to enable the change. At the launch today, the sponsors reiterated “that they do not have the answer and that the lab must find the answer it thinks best”. 8. Being the first day today, we spent the day in great detail setting expectations on how the lab should run. In the afternoon, the lab began planning activities. 9. We also have identified the stakeholders to be syndicated. Each lab member has been assigned to contact stakeholders and get appointments. Each stakeholder will have appointments over a few days. The pace of the lab will be dictated by the stakeholder appointments 10. Being a 4 week lab, we have identified the deliverables of each of the 4 weeks. First cut of the model will be ready Friday. We need to avoid talking about current issues, and instead begin with the vision of the future. This will begin tomorrow. The vision is created by considering 6 P: Purpose, picture, profit (WIIFM), Plan, Part (my role in the picture) Program Management. 11. The lab was moved to kilat club to give it accessibility to everyone and anyone interested in the lab findings. Everyone is free to observe. Lab progress will be displayed on the wall for everyone to see and comment starting tomorrow. That’s it for now. More tomorrow. In the meantime, Low, Dr Wong, do come by to observe if you want to plan for your OSH lab.