Getting Productive

For some people who receive my e-mails, you would have seen at my signature my twitter handle.
What's twitter? Its a web service that let's you tell people in 140 characters or less what u are doing. You have a choice to let the entire twitter world read it, or to limit it only to subscribers (i.e "followers"). While being a web service, it also alllows updates from sms, instant messages and third party applications. It has also spawned applications that use this service.

So what? on a personal basis, it allows u to broadcast bits of information to everyone quickly (e.g. "its a girl!"). However, I tend to find it useful to just tell people information like "proposal done" or "off to a meeting, back at 1030". More useful from me are the updates from the people I follow, who posts things like: new blog post: yada-yada.

Some people are creative with twitter, like updating customers, complaints handling and things like that.

here's a blog post on how some people use twitter. Here's more info on Twitter. And if u want to just jump in, here.

Update:
Found this about how a company created a twitter profile for their client and how they used it to improve the customer experience. Check it out!

Anyone with experience really getting productive with twitter? I'd like to know!